Refund & Return Policy
At HypeFloat, we want every customer to have a great shopping experience.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos or videos of the issue
We will review your request and provide a suitable solution.
Return Requests
Customers may request a return within 30 days after receiving their order.
Items must be:
- Unused
- Unopened
- In original condition
Non-returnable Items
Opened or used party decorations may not be eligible for return due to hygiene and product safety reasons.
Return Shipping
Customers are responsible for return shipping costs for unwanted returns.
Refund Processing
Approved refunds will be processed within 5-7 business days.